Assurance guarantee: We have user-friendly processes that ensure completion of your course or your fees refunded**.

As part of our commitment to excellence in customer service, we endeavour to have your access to our courses activated within two working days of your payment being cleared. If you cancel your order we will charge an administration fee of AUD $100 and refund the balance.

There are no refunds after access to a course, module or practical training has been granted.

**To be eligible for our Assurance guarantee all coursework must be completed and three attempts at the final assessments as well as any additional support as determined by our education team.