This is your essential, non-negotiable first step. Here is where you educate your clients. Without this, clients will show up with fake tan on, start taking new medications or not come regularly enough to be in sync with their hair growth cycle, all of this will mean clients showing up and not being able to have treatment so $0 revenue for you for that visit. It is also important to get to know your client, and to understand their needs so you can tailor a plan for them and above all else, begin to build your relationship and their trust. This is also the time too to do a test patch. A test patch enables the therapeutic parameters to be set to suit the client's skin type and type of hair, allows the client to understand the sensation of having the treatment and means you will be able to gauge their response to the treatment. Remember, test patching is essential for client safety and also for you to meet your insurance obligations.
Once you have established your treatment plan, you need to determine the time frame between visits and book the plan in. Hair removal isn’t a once only treatment and regular maintenance is essential as new hairs grow. It requires multiple treatments, spaced over time. Make the time to book their entire plan in with them so the commitment is in place and the results will be achieved.
So that you don’t spend a quarter of your appointment time shaving your client (takes away from other treatments you can be doing, and isn’t the most comfortable for a client to be shaven by someone else) set the expectation that the client arrives shaven but leaves a golf ball size patch of hair for you to see the progress as you go.
As your clients get further into their treatment plan, their hairs will start to be a lot finer and sparse YAY. Here is where you get to use your settings to change up their treatment outcome, considering skin type and tolerance, as well as the hair, you can change the joules and/or pulse duration and tailor each treatment to the individual.
Hair removal with an IPL/laser is permanent hair reduction, not permanent hair removal. Let’s not forget (to educate our clients) our bodies naturally produce hair, so even after your course of treatments, when they only have 3-4 hairs left under their arms, that 6-12 months later, that might be 8 or 20 hairs. Don’t forget to talk about this and perhaps come up with a special maintenance price for your loyal clients to keep those hairs gone!
1. Education and understanding of the machine
The client you are treating, and their safety is in your hands.